Start a new career with Transport Care Services while working from home at your convenient. This remote job opportunity in 2022 is open to all qualified candidates.
About The Company:
Transport Care Services is a For-Profit Company that is proudly serving the medical transportation needs within the southeast of the United States.
Job Title: Customer Support Agent
Salary: $34,320 a year
Location: Work From Home
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Full Job Description
Compensation Type: Full Time (Second Shift: 1pm – 9pm)
Benefits Package: Included (401k Dental and Health)Reports to:Direct Reports:
Location / Based at: Home Office-Columbia, SC
The Dispatch Supervisor at Transport Care Services must have the ability to explain the expectations of the company regarding job performance and hold people accountable for their actions in the workplace. Dispatchers are required to provide impeccable customer service to our clients and passengers. These individuals schedule and dispatch operators to service vehicles that carry passengers. Dispatchers keep records, logs, and schedules of the calls that they receive, they monitor and control the actions that they take. In addition they will maintain information on each call and then prepare a detailed report on all activities occurring during their shifts.
Experience strongly preferred.
Maintains & records same day cancellations
Maintains cancellation log for operations
Maintains two-way communication with dispatch, providing information on customers, cancellations, and directional assistance when necessary
Monitors trip status necessary to deliver up to date client information
Communicates effectively with operations staff regarding same day cancellations or passenger issues
Maintains professional demeanor and appearance
Handle multiple tasks accurately and effectively in a fast paced environment
Inputs data into the software for billing purposes
Monitor service (routes) using Trapeze
Assists clients/callers with the location (status) of the requested transportation
In an emergency situation, serve as primary point of contact and coordinate emergency response activity
Other duties as assigned to ensure the efficient operation of the department
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.
High school diploma or equivalent
1-2 years previous dispatch and/or customer service experience
Must be able to work flexible hours or shifts
Must be able to demonstrate poise, tact, diplomacy and possesses good judgment and discretion
Excellent communication skills both verbal and written a must
Detail oriented, well organized, and possess effective time management skills
Proven customer service and interpersonal skills a must
General knowledge of Windows-based computer operating system and Microsoft office package
Must be able to work as a member of the team
Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups
Ability to adapt and remain flexible in a fast paced environment
Able to use multi-line phone system and handle multiple tasks concurrently
Ability to read, comprehend and understand maps
Familiarity with local geography and commonly known sites
Ability to communicate via two-way radio, and telephone
Possess ability to quickly analyze a situation and provide timely solutions
Demonstrates a strong problem solving capability in ever changing circumstances
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The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities in order to perform the essential functions.
100% of work is accomplished indoors.
You will be asked to sit for long periods of time.
Your work will be performed in a fast paced demanding environment.
The job requirements and duties outlined in this document may be subject to change to meet the needs of each property location.