Customer Support Agent at SkySlope, Remote Jobs $29k – $41k a year

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Start a new career with SkySlope while working from home at your convenient. This remote job opportunity in 2022 is open to all qualified candidates.

About The Company:

SkySlope is an industry leader in real estate transaction management, combining best-in-class technology with award winning customer service. SkySlope was conceived in 2011 at the kitchen table of our CEO, together with two other individuals. With our main office in Sacramento, California, we have since outgrown our previous 3 locations, and many of our almost 180 employees are dispersed across the country. These 180 workers now work in Canada as well and service nearly 300,000 users across 5,000 workplaces nationwide. Included in it are 8 of the top 15 real estate brokerage firms in the country.

SkySlope


Job Title: Customer Support Agent
Salary:  $29k – $41k a year
Location: Work From Home


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Position Responsibilities

THE JOB 

As SkySlope’s newest Customer Support Technician (CST), you’ll be responsible for providing exceptional customer, technical, and product support to customers in pursuit of making life better for every real estate agent, broker and service provider. Specifically, you’ll be responding to customer support tickets and resolving issues, supporting peers in order to increase overall efficiency of the whole department, and maintaining expert level proficiency on the system.

DAY-TO-DAY RESPONSIBILITIES 

  • Responding and resolving customer support tickets that come in via emails, live chats, and phone calls in a timely and professional manner, while building customer rapport
  • Contributing to the efficiency of the software support department, while also supporting their team members
  • Be a subject matter expert on the SkySlope platform and confidently resolve issues customers are having
  • Troubleshooting technical issues and maintaining strong communication with the customer throughout the process
  • Identifying, testing, and escalating websites issues to QA as necessary
  • Using down-time when there are no open or incoming tickets to complete File Recs from the service queue, or completing other tasks assigned by Department Leadership or Management
  • Maintaining a fluctuating volume of incoming tickets/supporting other team members as volume varies

REQUIRED EXPERIENCE & EDUCATION 

  • Experience providing a high level of customer service, preferably in a technology environment or call center
  • Experience multi-tasking multiple responsibilities
  • Experience with both Microsoft and Mac platforms
  • Experience using a variety of different web browsers
  • Ability to type 40+ WPM
  • Excellent written and verbal communication skills
  • Excellent teamwork skills

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TIME OFF, PERKS, & OTHER BENEFITS 

  • $1000 referral bonuses
  • 15 PTO days per year
  • 16 paid holidays per year (5 floating to be used at any time)
  • Paid day off on your birthday
  • Medical, Dental and Vision Insurance
  • Short and Long Term Disability Insurance
  • Company paid Life Insurance
  • Flexible Spending Account (FSA)
  • 4 Weeks Paid Parental Leave
  • 401k + match
  • Employee Stock Purchase Plan (through Fidelity)

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